A window or door project is a big decision—and naturally, homeowners have a lot of questions before taking the leap. At Kelly Window and Door, we believe in clear, honest communication. In fact, it’s the foundation of our Stress-Free Guarantee. Over the years, we’ve answered thousands of questions from homeowners across the Triangle area—including communities like Wake Forest, Wendell, North Hills, Hope Valley, and Five Points.
To help you feel confident and prepared as you plan your own project, we’ve compiled the top five questions we hear most often—along with our honest, professional answers.
1. How Do I Know It’s Time to Replace My Windows or Doors?
This is the number one question we get from homeowners—and for good reason. Most people don’t think about replacing their windows or doors until something goes wrong. But the signs aren’t always obvious.
Here’s what to look for:
- Drafts and air leaks around windows or doors
- Increased energy bills without any change in usage
- Difficulty opening or closing windows or doors
- Visible damage, rot, warping, or rust
- Condensation or fog between glass panes
- Outdated styles that hurt curb appeal
Even if your windows and doors “look fine,” they may not be performing efficiently or protecting your home properly. If you’ve noticed any of these issues, it’s time to consider a replacement.
Our advice: Don’t wait until you’re dealing with moisture damage, security concerns, or sky-high energy bills. We offer consultations to help determine what your home really needs.
2. What’s the Difference Between the Window and Door Brands You Carry?
We’re often asked about the differences between the window and door products we carry. At Kelly Window and Door, we only partner with manufacturers we trust—brands that align with our high standards for performance, craftsmanship, and long-term value.
We offer a curated selection of fiberglass, composite, and vinyl windows, as well as fiberglass and steel entry doors, sliding patio doors, and French doors. Each product line we carry is designed for energy efficiency, security, and aesthetic versatility.
- Fiberglass doors are popular in North Carolina for their durability, low maintenance, and ability to withstand humidity and changing seasons.
- Composite windows offer the beauty of wood with advanced resistance to moisture and weather damage.
- Vinyl windows are budget-friendly and energy-efficient, ideal for many homeowners across areas like Durham, Forestville, and East Raleigh.
Our advice: We don’t believe in one-size-fits-all solutions. Our design consultants will walk you through your options and help you choose what works best for your home, style, and budget.
3. What’s the Process Like? How Long Does It Take?
Many homeowners are nervous about the installation process—understandably so. After all, your windows and doors play a critical role in your home’s safety and comfort. At Kelly Window and Door, we’ve developed a smooth, organized process designed to eliminate the guesswork and reduce stress.
Here’s what you can expect:
- Consultation: One of our experienced design consultants will visit your home to assess your current windows or doors, listen to your goals, and help you choose the right solution.
- Design & Estimate: We’ll provide a custom design plan and a detailed quote. No surprises.
- Pre-Installation Walkthrough: Before we start the project, we confirm every detail to ensure a perfect fit.
- Professional Installation: Our certified installers treat your home like it’s their own. No mess, no shortcuts, no cutting corners.
- Post-Project Support: We follow up after the project to ensure you’re 100% satisfied—and we’re always here if you need anything down the road.
Most standard projects take just one to two days of installation, depending on the number of openings.
Our advice: Plan ahead and book early, especially if you’re considering a seasonal upgrade. We’ll guide you through every step and keep you informed along the way.
4. Will This Improve My Home’s Energy Efficiency?
Absolutely—if you’re upgrading from older windows or doors. One of the most tangible benefits homeowners see after a replacement project is lower utility bills. Whether you live in North Raleigh, Garner, Hope Valley, or beyond, energy efficiency matters in every season.
Here’s how replacement windows and doors make a difference:
- Tighter seals and insulation help prevent air leaks
- Double- or triple-pane glass reduces heat transfer
- Low-E coatings reflect UV rays and keep interiors cooler
- Modern frames resist warping and maintain efficiency over time
We install ENERGY STAR® rated products that meet or exceed energy efficiency standards—ideal for North Carolina’s hot summers and variable winters.
Our advice: If your HVAC is working overtime, your old windows or doors might be the problem. Upgrading is one of the best ways to improve comfort while saving money year after year.
5. What Makes Kelly Window and Door Different?
We hear this question often, and it’s one we’re proud to answer. Simply put, we’re different because we put your experience first. Most contractors make the process more stressful than it needs to be—but we’ve built our company on doing things the right way, every time.
Our Stress-Free Guarantee is more than a slogan—it’s a promise that you’ll receive:
- Clear, open communication from day one
- Expert guidance with no pushy sales tactics
- Flawless installation by respectful, experienced craftsmen
- Reliable follow-up and a long-term commitment to your satisfaction
We’ve earned the trust of homeowners throughout neighborhoods like North Hills, Wendell, North Durham, and Five Points by showing up, doing great work, and standing behind what we do.
Our advice: Choose a company that values your time, your home, and your peace of mind. When you work with us, you’re never just another project—you’re a neighbor, and we’re here to serve you.
Ready to Get Started?
If you’re planning a window or door replacement in Wake Forest, Wendell, North Hills, Hope Valley, or anywhere in the greater Triangle area, we’re here to help.
Kelly Window and Door offers free consultations, a no-pressure experience, and a dedicated team that’s committed to getting every detail right. Whether you have questions, concerns, or just want to explore your options, we’re happy to help—without the stress.
Reach out today and see the difference a stress-free window and door project can make for your home.