Replacing the windows or doors in your home is a long-term investment, and understanding the support behind your products is an important part of that decision. At Kelly Window & Door, our goal is to make warranty information easier to navigate and give you a local team to contact if a question or concern comes up after installation.
Warranty coverage is determined by the manufacturer and specific product installed in your home. Terms can vary by product line, component, finish, glass package, ownership or transfer requirements, and other conditions. Rather than making broad promises that may not apply to every product, we help homeowners identify the correct warranty information for their individual project.
How Window & Door Warranty Coverage Works
Most window and door warranties are tied to the specific manufacturer and product series rather than simply the type of window or door you purchased. Coverage may also differ between components such as insulated glass, hardware, screens, finishes, frames, or patio door parts.
Your warranty documents are the best source for the exact coverage, limitations, registration requirements, and transfer terms that apply to your products. If you are unsure which manufacturer or product line was installed in your home, Kelly Window & Door can help you identify it and point you toward the appropriate documentation.
Our commitment to helping homeowners after installation is also part of our Stress-Free Guarantee.
Manufacturer Warranty Resources
Kelly Window & Door works with established window and door manufacturers that provide their own product-specific warranty documentation. If you know the brand installed in your home, the manufacturer’s official resources are the best place to confirm current warranty terms.
- ProVia Warranty Resources — warranty registration and transfer information, product-issue support, and current warranty documents.
- ProVia Coastal Warranty Information — additional information for products subject to applicable coastal conditions.
- MI Windows and Doors Warranty Information — warranty documents for current and previous MI product series, including replacement windows and patio doors.
- MI Find My Warranty Tool — helps homeowners locate the warranty associated with a specific MI product or series.
MI’s current warranty resources include separate documentation for several product families, including Sunrise Series, Vanguard Series, and Restorations Series windows and patio doors. Because warranty terms can change by series and installation date, always refer to the documentation that applies to your specific product.
Have a Question About a Window or Door We Installed?
If something does not seem right with a window or door installed by Kelly Window & Door, contact us before trying to determine the issue on your own.
Our team can help identify the product involved, review the information available from your project, and determine whether the next step involves service, manufacturer warranty support, maintenance, or another type of follow-up.
When possible, it helps to have your original project paperwork or order information available along with clear photos of the concern. If you no longer have those records, contact us anyway. We can help determine what information is available and where to start.
Contact Kelly Window & Door for help with an existing project.
What Kelly Window & Door Can Help With
Our role is to help make the process easier to understand. While the manufacturer determines the warranty terms for its products, Kelly Window & Door can help you identify what was installed, locate the appropriate warranty resources, and understand the next step when a question arises.
Having a local company involved in your project means you have someone to call after installation instead of being left to navigate product documentation alone. That continued support is an important part of the white-glove experience we have provided Triangle homeowners since 1994.
Warranty Coverage Can Vary by Product
Because Kelly Window & Door installs different window and door products, there is no single warranty statement that accurately describes every project.
Coverage may vary depending on the manufacturer, product series, materials, components, finishes, optional features, installation date, and other terms established by the manufacturer. Some warranties may also have registration or transfer requirements.
For that reason, this page should be used as a starting point for finding the correct information—not as a replacement for the manufacturer’s official warranty documentation.
Support Before, During & After Your Project
Our relationship with homeowners does not end when installation is complete. From helping you choose the right products to answering questions after the project, Kelly Window & Door aims to provide clear communication and dependable local support throughout the life of your investment.
If you are researching a new window or door replacement project rather than seeking help with an existing installation, you can schedule a free in-home consultation with our team.
Need Help With a Warranty Question?
Have a concern about a window or door installed by Kelly Window & Door? Reach out to our team and we will help you determine the appropriate next step.
111 Woodwinds Industrial Ct, Cary, NC 27511
Monday–Friday: 9am–5pm
(919) 461-0010