Local Remarks and Reviews from Our Satisfied Customers
Read what hundreds of our clients have to say about the quality and craftsmanship of Kelly Window and Door with testimonials and reviews.
Posted on Adam Swartz Always a great experience with Kelly window and door. I've had almost 30 windows done with Kelly, and could not recommend them enough. My installer, Dan S., is professional, polite, and does great work. Would not hesitate to recommend for anyone else in the market for quality windows and doors.Posted on John Byrne Great job once again. Windows look great! It is certainly true that you get what you pay for. Thanks Dan!Posted on Jane E. Tomick While the installers just left I can share that the guys were attentive to the job and cleaned up beautifully. The door looks terrific and I’m hearing far less street noise. The guys did a thorough job. The patio door glides smoothly and looks great.Posted on Greg Ross Kenton and Andrew were the installers and they both were respectful and very efficient. They left the area cleaner than it was when the started! Kenton took me by each window (we had three replaced) and demonstrated the new operation of each window. He also explained that he replaced some rotten sills in two of the windows - which was a terrific bonus. I am certainly delighted with Kelly, and we'll work together to do the other ~20 windows in the house.Posted on Mary McCarthy Dan Martin was personable, efficient and cleaned up before he left. I am very pleased with my new dining room windows.Posted on todd humphrey I got four separate estimates. None of them could give me an estimate on the spot except for Kelly Window and they were actually the most affordable by far. They were professional from start to finish. It was a pleasure working with a company like Kelly window. They really showed me great customer service. I highly recommend Kelly Window.Posted on SJ SJ From selection to installation the process was seamless. Jack and his team have just left and we have a beautiful front door! Thank you! The team’s care and expertise have resulted in excellent customer satisfaction.Posted on David M We were very pleased with the overall experience. The sales visit (David B) was pleasant with no high pressure sales gimmicks. He presented their product and gave us the necessary information that we could use when comparing with other products. We had follow up questions to which he responded with answers in a timely matter. After visiting the showroom to see a full sized window, we decided to make some changes and David B updated the initial quote as asked. After we made the down payment, the staff reached out a couple of times to let us know that the order was progressing and that we could contact them if we had any further questions. Our installation was handled by Dan. Surprisingly, we hardly even knew he was around. There were a couple of times where I went looking for him because he was so quiet. Sure, there was some banging as he was fitting the new windows into the openings, but other than that, very little noise. Also, the time that there wasn't a window in place was minimal, which was nice since it was winter and quite cold outside. Dan also did a great job cleaning up. We highly recommend Kelly Windows and Door!Posted on Brian After more than a year of weighing window replacement options, I can confidently say that Kelly Window & Door made the process far easier than I ever expected. With so many brands, installers, and details to consider—not to mention the size of the investment—we wanted to be absolutely sure before moving forward. From the start, our sales representative, Tony Wilson, stood out. He brought samples to our home, took careful initial measurements, and explained each pricing component clearly. What I appreciated most was that Tony never rushed us. He adjusted our plan several times as we refined what we wanted, and his patience and knowledge made what could have been a stressful decision feel manageable. Once we approved everything, Caleb came by to double-check all measurements. We were told it might take around two months for the MI Windows to be built and shipped, but they actually arrived much sooner. Installation began just five weeks later. Our installation crew—Gabriel, Vinny, and Guilherme—were outstanding. They were efficient, respectful of our home, and incredibly tidy. They moved furniture as needed, removed and reinstalled our blinds, cleaned the new windows, and left the work areas spotless each day. The full installation wrapped up in about three days, well ahead of what we expected. Adam, who managed the project, checked in throughout the process to make sure everything was on track, which we really appreciated. A few windows had minor scratches and a couple of screens needed replacement, and this is where Dylan really stepped up. Adam connected us with him for the warranty service, and Dylan handled everything quickly and professionally. He submitted the claims, coordinated with the manufacturer, and came back to complete the replacement and adjustment work himself once the parts arrived. Everything looks perfect now. Adam also helped ensure we had the right tax credit documentation, and Karen from the office sent everything promptly. Every step of the process was organized and customer-focused. We chose Kelly based on a friend’s recommendation and their excellent online reviews, but I also did my own research into MI Windows to confirm product quality. After the experience, I’m confident we made the right call. The new windows look great, operate smoothly, and are easy to clean. They’re Energy Star certified, and the difference in sound insulation is noticeable already. It’s also a relief knowing the vinyl frames will eliminate the wood rot issues we dealt with before. Kelly Window & Door truly sets the standard for customer service. From the first consultation to the completed warranty work, every person we interacted with delivered on what they promised. If there were an “EASY Button” for windows, Kelly would absolutely be it. Great product, skilled people, and a company that genuinely follows through.